I used to work in a computer store and found that most of the time when people have computer problems that it's eaither software or a virus or that the people don't know how to use it properly. I agree with Cairns Campus Computers.
Good Morning Torana83. My name is Kevin Dillon from Cairns Campus Computers. I do value your comments and am glad you had a great purchasing experience. I am myself dissapointed in your after sales experience, as we pride ourselves on our service and quality of goods. Just because a pc is out of warranty does not in any way mean that you should have a problematic machine. To respect your privacy I won't ask for your details on this forum, however if you may contact me on either firstname.lastname@example.org or give me a call on 4045 4666 I would be more then happy to discuss and try to get to the bottom of your problems/situation and resolve with the best possible outcome.
I have spoken to my technician’s and been advised of the following.
On the 12th.08.09 you purchased a second hand pc from us at our Smithfield store. Included in this purchase is a 3 month hardware warranty, thus meaning if anything breaks down or is faulty we will replace the offending parts and render the machine operational again. This does not cover software beyond our control (at this point let me say that I’m pretty well aware that no IT company covers software under their normal warranties). On the 18.08.09 the pc was brought back to us with the reported fault: Only half of your music had been transferred from your MP3 player and also the software would not load on. My service manager found that your MP3 player had a DRM(Digital Rights Management) Protection on some of you music files and you had copied your songs past their copyright limits, therefore some songs didn’t transfer properly. He also loaded your software as supplied. You decided to use LimeWire to download your songs. These are all software issues and beyond our control, however you were not charged for this work at all.
On the 25th.08.09 you brought your pc in again, reported fault: Dvd Drive not reading/burning. This was correct, your optical drive was faulty and we replaced it under your 3 month warranty. You then rang up as you couldn’t burn some "downloaded" movies you had got. My service manager did not have time to step you through this over the phone plus it’s not something we condone as what you were trying to do is incorrect/illegal. Once again, you had not been charged.
On Wed 2nd.09.09 you rang up again stating your pc wouldn’t boot properly and Media player had crashed as well as your photos were gone. You wanted your money back. We asked you to bring your machine in again so we can ascertain what your problem is before we could do anything for you. At this you stated, "Don’t worry about it" and hang up.
We don’t have a report of you bringing it in a third time as stated in your WOMF. As stated in your WOMF and I quote "I think after three times they have had enough chances to get it right" I admit you are correct, we should be able to "Get it right" after 3 attempts, however I don’t believe that we have not made any attempts to make it right and or provide you with superior after sales service, I believe you are just unwilling to receive the service you are offered. I once again invite you to bring your pc back so we can sort out your most recent problem.
Kevin Dillon - Cairns Campus Computers.
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