Service is very poor. This hotel is a very good example of what is happening to the Australian hospitality business. Bad service abounds and the management does not seem inclined to improve it. It is not a four star hotel on U.S. standards. Its a 2 star.
I stayed again last week here and was more than impressed in what seems to be a change in attitude. The staff are warm and friendly and there seem to be a of new faces. New Restaurant Menu and good quality. more than happy to be back with all the positive changes.
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